Frequently Asked Questions



We’re here to help! 

Below you’ll find some of the more commonly asked questions about our products and how they work. 

Beeswax Wraps 

What is a beeswax wrap?

A beeswax wrap is a sustainable alternative to plastic wrap.  Fabric is covered with a liquid wax, tree resin and oil mixture which has been warmed. Once the liquid mixture cools it creates a seal around the fabric, which acts as an air barrier to slow oxidation.  They keep your food fresh for longer and the beeswax has anti-microbial properties. It is bio-degradable and hence reduces landfill in a world where we’re striving for a plastic-free planet.

How do I use it?
 SUSTOMi 2 pack sustainable Beeswax Food Wraps.Beeswax wraps can be used in various ways. Place your wrap over a bowl and use the wrap to stick to the bowl and itself to create a tight seal. Place food into the wrap and fold around, fairly firmly, using the stickiness of the wrap to form a seal.

SUSTOMi 2 pack sustainable Beeswax Food Wraps. Australian beeswax wraps, sustainable food wraps, plastic free. Organic cotton, designed in Tasmania. Wrap your food in style with our sustainable substitute to single use plastic. Cheese and snacks.

What size best suits me and my lifestyle?

Small: great for cheeses and small biscuits and slices, wrapping leftover avocados, onions and more.

Medium: small sandwiches, bowl covers.

Large: sandwiches and rolls, bowl covers, vegetables.

X-Large: bowl covers, bread, large casserol and salad dishes, large vegetables.

Giant: perfect for loafs of bread.

 Measurements and Pack Options

Size Dimensions Best size for… 2-pack 3-pack 4-pack Single packs – 1 x size of choice
Small 17x17cm Small cheeses, half cut small vegetables, avocadoes, snacks on-the-go X X X X
Medium 27x27cm Covering small bowls, lunch wraps, muffins/baked goods x X X X
Large 34x34cm Sandwiches, salad rolls, pumpkin/large vegetables, covering salad bowls   X X X
Extra-large 38×46.5cm Watermelon, small loaves of bread, covering baking trays/casserole dishes, leafy green vegetables     X  
Giant 38x65cm Loaves of bread, Large leafy green vegetables       X
How do I care for my wrap?

To clean, run your wrap under lukewarm water (we suggest not submerging it under water) and gently scrub clean with a cloth and detergent.

Beeswax wraps can be used in the fridge/freezer, however, it’s best to allow the wrap to come to room temperature before removing it to minimise cracks in the wax that may occur when trying to remove if while to pliable.

Do not contact wraps with raw meat as we cannot guarantee sanitation.

Do not microwave wraps or use extreme heat, this will cause the beeswax to melt.  It is advised to always let casserole dishes and other cooking vessels that have been in the oven to cool completely before applying your wrap.  If you find a waxy residue on a bowl or dish simply use boiling water to clean the residue off.

Store your wraps at room temperature, folded in a draw or rolled on a paper-towel dispenser. Wraps can last 6-12 months depending on how well they are looked after. At the end of your wraps life it can be shredded and placed in the compost.

Are your ingredients natural?

Our beeswax wraps are made from organic Tasmanian beeswax, tree resin and jojoba oil which are all natural and sustainable ingredients.

Are beeswax wraps suitable for me?



Our beeswax wraps are great for everyone, including kids!  


How do I make my own wraps?

We’ve got a handy, and FREE, instructions page to make your very own wraps. You’ll just need to purchase a block of DIY Beeswax Wrap wax mix.  You can find it here.  There are three ingredients; wax, tree resin and oil. You can make it yourself but some of the ingredients are hard to find in small quantities and it can be a messy job; so we thought we would sort that tricky bit for you!


How many wraps does it make?

Your SUSTOMi 150g DIY mix will make approximately 8 sandwich wraps.

What other equipment do I need?

You will need a grater, cotton fabric, iron, newspaper, and baking paper.  The grater can be easily cleaned with boiling water.

Silicone Food Covers

How do I use them?
  • They work best on glass or glazed bowls and glasses, plates may not work so well.
  • Choose a cover that is about the same width as the diameter of the bowl/cup.
  • Ensure the cover and the rim is completely dry, free of oil, dressings, residue etc.
  • The bumps need to be facing upwards, allowing the smooth surface to ‘stick’ to the bowl. The bumps can happily stretch to around 1cm apart.
  • Holding each side of the cover catch the rim of the bowl closest to you and then stretch the cover wide and forward by your spreading fingers.
  • Use your thumbs on top to then push the far edge over the rim of the bowl.
  • You may need to place one hand over the cover to secure it for a moment and gently stretch some sections of the cover wider to catch the rim of the bowl. 

SUSTOMi Silicone Vegan Food Covers. Our reusable, see-through, vegan alternative to plastic food wrap. Simplicity meets practicality with the stretchy, grippy, oven-, microwave- and dishwasher-safe silicon food wrap.

Silicone covers may also be used as an alternative to baking paper and aluminum foil. They are heat proof up to 260 degrees centigrade. They’re great underneath grilled open sandwiches and fruit buns. You can also place them loosely over the top of bowls or left-overs to when you microwave them.  Please be careful not to microwave a dish with the silicone cover stretched tightly over as the steam pressure may cause damage or burns when removing.

SUSTOMi Silicone Vegan Food Covers. Our reusable, see-through, vegan alternative to plastic food wrap. Simplicity meets practicality with the stretchy, grippy, oven-, microwave- and dishwasher-safe silicon food wrap.


Are they suitable for everyone?

Silicone food covers do require you to be able to stretch them over bowls, therefore silicone covers may not be suitable for you if you have conditions such as arthritis, or for children.

How to get the most out of your silicone covers?

Use them in lots of ways, over and over again! Great in the pantry, fridge, freezer, microwave, grill and oven. Wash and dry them well, and store folded in half smooth sides facing. Avoid long finger nails, sharp jewellery or sharp edges from cracked bowls and cups.

How do I store my silicone food covers?

When storing the covers we suggest folding them in half with the flat surfaces facing each other, this will keep dust, crumbs, grease and moisture off them – ready for their next use!

How do I clean them?

Silicone covers are dishwasher safe and can be scrubbed in a sink with detergent.  We suggest washing them at the beginning of your washing up so the water is nice and hot, and clean, similar to how you might wash glass. The residual heat will help them to dry quickly.

Silicone Food Pouches

How do I use them?

You can use your food pouches to do keep food fresh in the fridge or freezer, and you can even microwave them and heat them up in the oven up to 230 degrees. Be sure to completely remove the slide off the top before heating!

The food pouches are safe to use with any food including raw meat, making them great for marinating.

You can store liquids, chopped vegetables, and also non-food items in them easily. Provided the slide is secured well they are leak-proof and great for transporting foods.

With SUSTOMi’s Silicone Bags let your food go on its journey in one home – from the cook top, to the freezer, to the microwave, to your plate.

Are they suitable for everyone?

A firm grip is required to properly seal your Silicone food pouch, therefore silicone food pouches may not be suitable for you if you have conditions such as arthritis, or for small children under 4.

How to get the most out of your silicone food pouches?

Use them in lots of ways, over and over again! Great for storing all sorts of foods in the pantry, fridge, and freezer. and then you can thaw, cook, souvee, reheat, marinade and store again!  You can also store non-food items like pencils, kids knick knacks, play-dough, anything that needs to be kept air-tight.  They also make a great alternative to single use baby wipes – moisten a few small facewashers and store in a Food Pouch for a day of adventuring and eating. Pack a spare to pop the dirtty ones in and toss them in the was once home. 

How do I store my silicone food pouches?

When storing the silicone food pouches covers we suggest thouroughly air drying them and storing them flat without the slide attached. You can fold them in half with the slide tucked inside for easy location later, and file them in a kitchen drawer.

How do I clean them?

Silicone pouches are dishwasher safe and can also be washed in the sink with hot water and detergent. For the dishwasher we recommend turning your pouch inside out so it gets cleaned properly. The slide is not dishwasher safe.

Washable paper lunch bag

Is the lunch bag water-proof?

The main material of our lunch bags is a clever blend of paper and silicone, meaning it’s water resistant! The seams are also bound meaning any sneaky tomatoes that escape from your sandwich are unlikely to contaminate your bag!  You cannot store liquids directly in the lunch bag.

Is the lunch bag insulated?

Unfortunately, our lunch bags are not insulated.

How do I clean my lunch bag?

You can completely submerge your lunch bag in a sink with hot water and detergent, then leave it to dry. You can also simply get a cloth and wipe it as much as you like.  Do not soak the lunch bag as the metal components will likely not enjoy long exposure to water.

Natural Vegan Deodorant

Does this deodorant stop sweat?

No, the natural deodorant contains no chemicals to stop you from sweating, however it does contain natural antibacterial properties to fight odor.


Will the natural deodorant work for me?

Everyone’s bodies are beautiful and different, and some people may find they need to apply the deodorant more than once a day for their natural odor to be managed.

I have sensitive skin, is the deodorant for me?

The ingredients for the deodorant are organic shea butter, organic coconut oil, tapioca starch, sodium bicarbonate, candelilla wax, Tasmanian olive oil, orange essential oil and vanilla essence.

If you have particularly sensitive skin, the sodium bicarbonate could cause irritation, however most people find they have no reaction to it.

Gifting, shipping and sustainable delivery

What are the expected delivery times?

We dispatch up to four times a week and we offer Express Shipping for orders that need to reach you fast. The expected delivery times are around 2-4 days in metropolitan areas and up to 5-6 days for regional areas.  Once we’ve dispatched the items, it’s up to our awesome couriers to get your goodies to you, so you can check the tracking number once we’ve dispatched your item and watch it progress to your address!  Yay for technology!


What are my gift wrapping options?

We have a reusable Furoshiki wrap on our website made from organic cotton, you can purchase it on its own or you can check the ‘gift wrap’ box at the checkout.

Can I send as a gift, straight to a friend, without any price information in the parcel?

You sure can! We personalise all orders with a hand-written note, because each of our customers is valuable to us!  We can include a personal note from you too, just add it in the comments section.

Will my order be low-waste?

We do our best to be as sustainable as possible. We use recycled paper to help ensure your products aren’t damaged in transit, and we send them out in cardboard boxes.  You’ll encounter a little sticky tape to keep your parcel all together!  You could rep-purpose your box, or pop the sticky tape in soft-plastics recycling. 

We love our planet and all of our efforts combined to reduce our reliance on single use plastics are important endeavours.  We’re always considering new ways to reduce our impact, let us know if you have any snazzy ideas for us to consider! 

If you’re still scratching your head please feel free to submit a query using the contact form below and we’ll get back to you promptly!

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