Shipping & Payment Policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order may experience postal service delays if the carrier is handling high volumes of deliveries.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Free Shipping |
2 to 10 business days |
Free when you spend over $49 |
|
Express Shipping |
1 to 2 business days for metropolitan areas 1 to 3 business days for regional areas |
Flat rate of $13.95 |
|
Small Item |
2 to 10 business days |
$2 - $7.95 |
|
Large Item |
2 to 10 business days |
$3 - $13.95 |
Free Local Pickup
You can skip the shipping fees with free local pickup at our Hobart CBD Studio. After placing your order and selecting Free Local Pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will phone you to discuss collection time and details.
Orders are packed on Tuesday, Wednesday and Thursdays and can be collected any day of the week. We may request to see photo ID when you collect your order.
International Shipping
We offer international shipping to the following countries: Asia Pacific Region, United States of America. If you reside in another country and are interested in placing an order please reach out by email and we can arrange a quote for you.
Shipping charges for international orders are currently calculated individually, please email us with your name, the items you wish to order, your full address and we will reply with a shipping quote to be added to the total order amount.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Tracking is provided by the postal service provider, you can check their website for updates.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@sustomi.com.au with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@sustomi.com.au with your order number and a photo of the item’s condition on arrival. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@sustomi.com.au.